FREQUENTLY ASKED QUESTIONS

#upthekeys
When & where does the tour start?
Full-Day Adventures:
We depart Key West at 9:00am.  
​We will send a shuttle to pick you up at your location in Key West at 8:30am (Old Town), 8:45am (New Town), 9:00am (Stock Island).
Half-Day Adventures:
We depart Key West at 8:00am & 1:00pm 
​We will send a shuttle to pick you up at your location in Key West at 7:30am (Old Town), 7:45am (New Town), 8:00am (Stock Island).

If you miss your scheduled pick-up, we will not issue a refund.​

What time will we return to Key West?
Dolphin Days and Aquarium Encounters tours arrive in Key West around 3:30pm.
Half-Day tours return around 11:30am & 4:30pm
The Overseas Highway is mostly a two-lane road, one lane each direction.
While we try to arrive on time, the actual arrival time depends on traffic.
We have several stops in Key West, so please plan on up to 30 minutes for drop offs.

How much do the Tours cost?
Full-Day Adventures: $149 adults, $139 children 12 and under.
Half-Day Adventures: $69, $49 children 12 and under
​Military and local discounts available with ID.

What should we bring?

Wear your walking Shoes, bring your Camera, Hat, Sunglasses, Sunscreen, Insect Repellant, Swimsuit & Towel (if you might be participating in an optional interactive encounter on your full-day tour), a smile, and a Rain jacket/poncho (you never know when it might rain!)

Are you providing alcoholic beverages?
No, but we do provide bottled water and other non-alcoholic beverages. We are taking you on a family-friendly sightseeing eco-tour of the Florida Keys. We will be walking, learning, and enjoying the great outdoors. On the Full-Day Adventures, we plan to arrive in Key West in time for you to enjoy Happy Hour. Our guides will suggest their favorite Happy Hour spots.

How far up the Keys are we going?
Full-Day Adventures: We traverse more than 20 bridges and go about halfway Up The Keys, approximately 50 miles.
Half-Day Adventures: A little more than 30 miles Up The Keys to Bahia Honda Key and over 20 bridges.​

Will there be bathroom stops?
Yes, we typically have a bathroom stop every hour, depending on traffic.

How many people will be in the van?
Up to 14 people.

We will be in Key West for the day on a cruise ship. Can we join your tour?
Unfortunately not. Because there is only one route for us to return to Key West, IF something should occur along our route, we may be delayed and cause you to miss your ship’s departure.
We cannot be responsible for any scheduled activities or departures following our tour, including cruise ships, Key West Express, airlines, sunset sails, restaurant reservations, weddings, etc. 

Can we book a private tour?
Yes! We will be happy to accommodate your group and customize your private tour. Please give us a call at 305-587-5575.

What about the weather?
It’s hot, humid, and the sun shines in the Florida Keys. It also rains. We like to call it ‘extra humidity’. It could rain any time, but it’s typically warm and short-lived. We will do our best to keep you out of the rain by rearranging our scheduled stops so that we are indoors while it’s raining and outdoors when it’s not. However, sometimes, you’ll be in the rain. We will provide ponchos to help keep you dry and you always have the option of staying in the bus. 
If Up The Keys determines that the weather is dangerous or not conducive to the enjoyment of our tour, we will cancel the trip. If we cancel due to weather, you will have the opportunity to reschedule or receive a voucher for a future trip. 
*If Dolphin Research Center cancels our visit due to hazardous weather or other unforeseen circumstances, Up The Keys may re-route to Aquarium Encounters as an alternative main attraction.​*

Are accommodations available for persons with disabilities?
Yes. Please let us know if you need accommodations due to a disability. 
If you or a member of your party requires a wheelchair accessible vehicle because of a mobility disability, we can provide an ADA compliant vehicle with 48 hours advance notice. Please contact us by phone at 305-587-5575 so we can make your sightseeing experience as comfortable as possible and so we can provide an appropriate vehicle.​

Can I bring a stroller?
Unfortunately not. We do not have space for strollers. You may, however, bring a car seat.

What if I have food allergies?
Unfortunately, we cannot guarantee that the food we provide is allergen-free. Therefore, we suggest you bring your own lunch and snacks. Please let us know when you book your trip if you will be bringing your own lunch.

Will you provide snacks?
Yes, we provide granola bars and crackers. We also provide water and sodas. You are welcome to bring your own snacks and drinks if you prefer. Space is limited, so please only bring what you will consume.

Will you provide life jackets?
We will not provide life jackets. If you are on a snorkel excursion, the excursion operator will provide life jackets. 

Can we feed the Key Deer?
No. We do not feed the wildlife, ever. It’s harmful to the animals and the environment.

Can we swim with the dolphins?
Yes, for an additional fee and subject to availability upon our arrival at the Dolphin Research Center, you can possibly swim with the dolphins or participate in one of a variety of dolphin encounters. Up The Keys cannot book nor accommodate any advance reservations for Dolphin programs at Dolphin Research Center. Please visit dolphins.org for more information.

Should we tip our tour guide?
Yes. The industry standard is about 20% of the tour price for good service. Your tour guide is not only your safe driver, but also your extra pair of eyes, and your information station. They work for tips and appreciate your gratuities.

What if we don’t have fun?
Please let your tour guide know right away if you are not having fun. We want all of our guests to enjoy their day up the Keys and your tour guide will do what he/she can to ensure your enjoyment. You are always welcome to call us at 305-587-5575 with your concerns or comments so we can make things better.

What if we do have fun?
​Let us know! Write a review on Google, TripAdvisor, or Yelp! Like us on Facebook and leave your comments! Book another trip with us!
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